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Article Data
Article Ref
3187-EYOA-9694
Date Created
Tue, 24th Jun 2003
Date Modified
Thu, 7th Apr 2011
 
(Lost?)

   Can't retrieve Email using Netscape or Mozilla, even though username/password correct

Question 

I can't retrieve my e-mail using Netscape or Mozilla's built-in e-mail client. I have checked that the username/password I'm using is correct. How can I successfully retrieve my mail?

Answer 

Some versions of Netscape and/or Mozilla do not support POP usernames with an at (@) symbol. Since you use your full e-mail address as username, these programs will not properly work. As a workaround, our mail system will let you use a percent (%) sign instead. So rather than using "joe@example.com" as your username, you would use "joe%example.com".

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