When I go to my website I see a generic QWK.net page instead of the website that I uploaded using FTP. How can I fix this? 

You will need FTP access to fix this, if you need help logging into your FTP please refer to this article. 

1. Log into your FTP Account using either a client or the built in FTP manager in your QWK.net Shared Hosting Account.

2. Locate index.html in the main directory of your website.

• If there is only one page named index.html/htm/php then your website may have been uploaded improperly or not at all. Try uploading your website again and make sure that your home page is titled index.html.

3. If there are two files named index.html, look at both and determine which one is the generic QWK.net page.

• index.html always has first priority, next index.htm, and then index.php. The generic QWK.net page will always be index.html.

4. Once located, rename it index.bad (We are keeping it just in case it is the wrong file).

5. Test your website, if the QWK.net index page still comes up then you renamed the wrong index.