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Category Name
Control Panel
Category Created
Wed, 23rd Mar 2011
Last Article Update
Fri, 7th Dec 2012
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   Control Panel

Change Hosting Plan 

1. Log into your shared hosting account at customers.qwk.net.

2. Click the pen and paper icon next to plan near the top left of the screen.

3. Select your new plan from the dropdown menu and click submit.

* Before your plan changes you will see how the new account will augment your bill.

Web Hosting | Shared Hosting | Control Panel

 

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Change PHP Version 

First, log into your control panel at customers.qwk.net.

Select Web Options.

Select the domain you wish to change the PHP version for.

Next to where it says PHP | PHP Mode: click the add icon.

Select your PHP version from the drop down menu and click Submit.

 

Web Hosting | Shared Hosting | Control Panel

 

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Cron Jobs 

To add cron jobs to your QWK.net Shared Hosting Account you will need your login credentials.

1. Go to customers.qwk.net, click on account management and log in.

2. Click on the FTP Manager link.

3. In the 'Crontab' field click the on/off button.

4. An edit icon will appear next to the on/off button once Crontab is turned on, select it.

5. This is where you will add and delete cron jobs. 

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Dedicated IP Address 

QWK.net offers dedicated IP Addresses for free in the QWK.net Shared Hosting Account. To request one, you will need your login credentials for your QWK.net Shared Hosting Account.

1. Go to customers.qwk.net, click on account management and log in.

2. Click on the Domains icon.

3. Select the domain you wish to have a dedicated IP Address for, from the list of domains.

4. Click the 'CHANGE to Dedicated IP' link in the IP Address field.

5. You now have a dedicated IP Address, please allow 24-48 hours for DNS propogation to show the change worldwide. The dedicated IP Address will immediately function, so feel free to type it in on a browser to test the change. 

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Define A-Name Record 

You will need your QWK.net Shared Hosting account login credentials.

1. Go to customers.qwk.net, click on account management and log in.

2. Click the 'Domains' icon.

3. Select the domain you wish to edit from the list of your domains.

4. Click the edit icon in the 'DNS Configuration' field.

5. Click the 'Add DNS A Record' link to create a new A-Name record.

  • You will need to click the trash can next to any A-Name record that you intend to change before creating the new record.

6. In the Add DNS A Record screen you will be asked for Name, TTL, and Data.

  • Name will stay blank if you are pointing the base level of the domain, if you are attempting to point a third level domain (example.yourdomain.com) you will type in the first piece of the domain (example).
  • TTL is how long the record is good for, or how long the record will be stored in servers around the world before refreshing.
  • Data is where you will put the IP Address of the new A-Name Record.
  • If any of the fields have invalid information a red exclamation point will appear next to the offending field of information.

7. Click submit and the new A-Name Record should begin working across the world within 24-48 hours.

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Generate a CSR and Private Key 

You can generate a CSR and Private Key using the command line interface on both Mac and Linux operating systems. If you do not have access to either of these you can submit a request for QWK.net to generate one for you via support ticket.

1. Open the Command Line Interface.

2. Use this command:

 

openssl req -out yourdomain.csr -new -newkey rsa:2048 -nodes -keyout yourdomain.key

 

  • You will want to replace yourdomain.csr and yourdomain.ey with your website name for easy identification.
  • The rsa:2048 is the key size created, 2048 is the minimum for most SSL verifying companies.
  • You will want to check with your signing company to find out the size that they require.

3. Here is a Sample of what you should see. Comments are in parenthesis ()

 

 

mbp:~ user$ openssl req -out yourdomain.csr -new -newkey rsa:2048 -nodes -keyout yourdomain.key

Generating a 2048 bit RSA private key

................................................................................................+++

.............................................................+++

writing new private key to 'yourdomain.key'

-----

You are about to be asked to enter information that will be incorporated

into your certificate request.

What you are about to enter is what is called a Distinguished Name or a DN.

There are quite a few fields but you can leave some blank

For some fields there will be a default value,

If you enter '.', the field will be left blank.

-----

Country Name (2 letter code) [AU]:US

State or Province Name (full name) [Some-State]:State (i.e. Connecticut, not CT)

Locality Name (eg, city) []:City

Organization Name (eg, company) [Internet Widgits Pty Ltd]:Company

Organizational Unit Name (eg, section) []: (Can be blank)

Common Name (eg, YOUR name) []:yourdomain.com (i.e. www.domain.com, or domain.com)

Email Address []:email@address.com

 

Please enter the following 'extra' attributes

to be sent with your certificate request

A challenge password []: (leave blank)

An optional company name []: (leave blank)

 

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How do I install Wordpress? 

You will want to use Softaculous to install Wordpress. You can access Softaculous by logging in to your shared hosting control panel at customers.qwk.net. Once you are in your control panel you will select the Web Options icon. Then after selecting the website Wordpress will go on you will scroll down to the bottom of the page. There is a line for Softaculous Applications Settings, select the setup icon next to it. Once in Softaculous you can select Wordpress and then click the install button, it will lead you through a fairly simple install process and you should be good to go.

If you have any questions or concerns please feel free to send us a support ticket or give us a call at 208-522-7638.

Web Hosting | Shared Hosting | Control Panel

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Microsoft Frontpage Extensions 

This article will walk you through enabling FrontPage extensions for your QWK.net Shared Hosting Account. You will need your login credentials for your Account.

1. Go to customers.qwk.net, click on account management and log in.

2. Click the FrontPage icon.

3. Here you will see a list of all of your domains, click the 'off' button next to the domain you wish to use FrontPage with (The button will display 'On' after you have clicked it). You can now upload your website using FrontPage.

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More Documentation 

Additional documentation can be found at the following location.

http://hsphere.parallels.com/docs/3.6.0/user/html/index.htm

 

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MX records 

 

MX record stands for Mail Exchanger Record.

 

An MX record is a record that tracks the mail server responsible for any domain.

 

Your MX record can be found by logging into your QWK.net shared hosting account at customers.qwk.net and following these quick steps.

Select the Domains icon.

Select the domain you wish to view an MX record for.

Click the edit icon next to DNS Configuration.

Your MX records will be found here.

 

Web Hosting | Shared Hosting | Control Panel

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QWK.net Control Panel Password 

This is a very quick and painless process so long as you have your current password. If you have forgotten your password entirely, enter a support ticket using the email that is on the account or give us a call at 208-522-7638. Here is what you should do if you do have your login credentials.

1. Go to customers.qwk.net, click on account management and log in.

2. Click the 'Change Password' icon.

3. Enter and confirm the new password and click submit. The new password is now active.

  • If you need to change your FTP password as well, follow steps 1-3 on this this article.
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Register_Globals On 

Register_globals has some known security vulnerabilities, for this reason the majority of the hosting world has moved away from it. The best course of action would be to find an updated version of the software you are running. If this is not an option please follow these steps to turn PHP4 on instead of PHP5. If you turn PHP4 on register_globals will automatically be enabled.

1. Go to customers.qwk.net, click on account management and log in.

2. Click on the 'Web Options' icon.

3. Select the domain in question from the list.

4. Scroll down to the PHP row and click the 'add' icon next to PHP Mode.

5.  Select PHP Version 4 from the drop down menu and hit submit.

6. This will take you back to the Web Options screen. Near the top, there will be red text indicating that 'Changes need to be applied'. Click he blue Apply link and PHP4 will immediately begin functioning.

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Rich Editor - Site Studio 

The Rich Editor is Java based. You will want to make sure you are using the latest version of Java and a browser that is Java enabled. With internet explorer you may have to enable Java in the browser's options.

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Softaculous - Web Software Installations 

 

Softaculous -Web Software Installations

Softaculous is an up-to-date installation tool that provides an easy avenue to install website development software.  With 269 scripts and counting, this leading auto installation tool includes popular software scripts used to develop websites like WordPress, Joomla, phpBB, OpenCart, and much more.  This more comprehensive tool brings new blood to QWK.Net as it replaces the Easy Apps collection.   Click below for more information:   

http://www.softaculous.com/softaculous/index.php

1.       Login to H-Sphere the QWK.net Control Panel

2.       Go to Web options  

3.       Go to Softaculous Applications Settings click on the set up icon

When the setup button is clicked the next page might look something like this if you are

using internet explorer every web browser is a little different.

 

4.       Go to  

5.        

 

6.       Click Confirm Security Exception

 

 

7.       Click Resend this should bring you to the Softaculous website

8.       Find the software that you would like click Demo or Install.

9.     (Optional) Click Demo, this will a display an example of what a web page would look like if the software was installed.

10.   Click Install.  This will bring you to settings page.

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SSH Into Shared Hosting Account 

SSH (Secure Shell) access is only available for customers on Kilo accounts or higher. If your account is applicable for SSH access then you will need to follow these steps to request access.

1. Go to customers.qwk.net, click on account management and log in.

2. Click on the FTP Manager icon.

3. Click the 'Request Status' link in the Shell Access row.

4. Go to the  support ticket system and submit a ticket letting us know which domain you want SSH access for.

5. Once a QWK.net technician responds that you have SSH access you will be able to log into your server via SSH.

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Temporary URL stops working after selecting dedicated IP 

This is normal, although not documented. Use the dedicated IP address in place of the alias.

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Test Website Without Domain 

All domains hosted on a QWK.net Shared Hosting account have an instant access domain alias. This allows you to view a website on the server without having the domain name itself pointed to us. To find the alias you will need your login credentials.

1. Go to customers.qwk.net, click on account management and log in.

2. Click on the Web Options icon.

3. Select the domain you wish to view the instant access alias for.

4. Scroll to the bottom and the alias will be in the 'instant access domain alias' row.

  • If the Off button is shown, click it and the instant access domain will immediately be set up.
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View Error Logs 

You will need your QWK.net Shared Hosting account login credentials.

1. Go to customers.qwk.net, click on account management and log in.

2. Click on the 'Web Options' icon.

3. Select the domain you wish to view logs for.

4. Scroll down to the row for Error Logs. Click the 'view' icon to the right.

  • If your error logs are turned off there will only be an icon that displays as off, click it to enable error logs.
  • Once turned on the error logs will take some time to populate, as they will only track after they have been turned on.
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Website Stats 

QWK.net offers two built in stat programs, AWstats and Webalizer. To take advantage of these two offerings you will need to enable them in your QWK.net Shared Hosting Account. Using them is free, but keep in mind the logs take up space on your server. These steps will guide you through enabling and opening these logs.

1. Go to customers.qwk.net, click on account management and log in.

2. Click on 'Stats' underneath the tools section of your control panel.

3. Here you will see a list of all of your websites as well as columns for Webalizer and AWStats. Click the off buttons (Once they have been clicked they will say 'on') to turn either program on for any websites you with to track.

4. Now there will be a magnifying glass next to the buttons.Clicking the magnifying glass wil allow you to view the logs for your website.

  • These programs begin tracking the moment you turn them on, please allow up to 1 month for data to build up before you begin using these logs. 
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What PHP Version am I running? 

 

 If you log into your Qwk.net Web Hosting control panel and select Web Options you will come to a screen with a good amount of information. If you scroll down to about the middle of the screen you should see a PHP column. On this line you will see which version of PHP your server is running. If you click the add icon next to this information you can change which version of PHP you want to run on your Qwk.net Web Hosting account.

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Where is account management? 

You can find account management for your shared hosting account at customers.qwk.net.

If you need help with your account credentials feel free to put in a ticket or give us a call at 208-522-7638.

 

Web Hosting | Shared Hosting | Control Panel

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Over Resource Limit 

This means that you are nearing the capacity of your QWK.net web hosting account.  The email you received will specify exactly what resource is over the web hosting account limit. 

Possibilities include traffic, disk usage, mysql database, or even a specific email account.  If the resource limit notification refers to traffic or disk usage, it may be time to upgrade your QWK.net web hosting account. 

If the resource limit is dealing with a single email account, you can either delete excess emails or increase the email account capacity which may result in additional cost.  Check to see if an account upgrade is more economical.

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