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Category Name
Email Client Configuration
Category Created
Tue, 10th May 2011
Last Article Update
Thu, 3rd Jul 2014
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   Email Client Configuration

Error 553 error when sending mail 

 

This error is a result of your email client (i.e. Outlook, Mac Mail, Thunderbird, etc.) attempting to send email without first authenticating with our mail server.  In an effort to prevent some of the potential spam we require our customers to authenticate first.

If you are receiving the 553 error, don't worry, it is easy to fix.  Below I are instructions for various email clients and email client versions.  Simply choose yours and follow the included instructions.  I your email client is not included please let us know and we will add yours to our list.

Outlook 2003:
http://www.authsmtp.com/outlook-2003/default-port.html

Outlook 2007:
http://www.authsmtp.com/outlook-2007/default-port.html

Outlook 2010 & 2013:
http://www.tradebooster.com/web-hosting-articles/how-to-enable-smtp-authentication-in-outlook-2010/

Windows 8 Mail App:
http://www.authsmtp.com/windows-8-mail-app/

Window Live Mail:
http://blog.arvixe.com/how-to-turn-on-smtp-authentication-on-windows-live-mail/

Outlook Express:
https://support.exabytes.com.my/KB/a1944/how-to-enable-smtp-authentication-for-microsoft-outlook.aspx?KBSearchID=113458

Mac Outlook 2011:
http://www.authsmtp.com/outlook-2011-mac/alternate-port.html

Mac Mail:
https://customers.machighway.com/knowledgebase.php?action=displayarticle&id=381

Thunderbird:
https://support.mozillamessaging.com/en-US/kb/unable-to-authenticate-to-smtp-server

iPhone:
Settings   ->   Mail,Contacts,Calenders   ->   Select your desired email account   ->   SMTP   ->   Select your desired email account again, and then fill out the following:
Hostname = mail.yourdomain.com
Username = your full email address
Password = your email password
Use SSL = OFF
Authentication = Password
Server Port = 587

Android:
Open the "Email" application
Click the settings button (3 dots on most devices)
Select your account
Scroll to "Outgoing Settings" and select
If it's not there, enter the following:
username = full e-mail address
password = e-mail password
Make sure the box for "Require Sign-in" is check marked
Push done and send a test message

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Setting up E-mail on your Mac 

1. Open Mac's “Mail” and click the "Create a new account" link.

  • If you've already been using Mac Mail, go to "Mail" in the top bar and select "Add Account."

2. Select “Add other mail account...” from the list of account types given.

3. From here it will ask for 4 things: IMAP or POP, Your name, your e-mail address, and your password. Enter all three of those and click "Create."

  1. Select IMAP or POP based on your preference.

    • IMAP leaves mail on the server and so multiple devices like a phone or computer can access it.

    • POP3 downloads all the mail to your computer or device. This prevents your mailbox from filling up on the server.

4. Enter mail.yourdomain.com in the “Mail Server” field.

  1. SSL is the default setting for Mac. To use SSL you must use your fully qualified domain name.

    • To do that open “Terminal” on your Mac and type the following:
      “ dig mx yourdomain.com”

    • Now, to the right of “MX” in the “Answer Section:” it should say something like “mail3.qwknetllc.com.” This is your fully qualified domain name.

        2.  Alternatively, do the following

                    1.  Go to your Control Panel, and click "Domains”

                    2.  Then half way down the list click the "edit" symbol next to "DNS Configuration"

                    3.  You will see and entry with mail.yourdomain.com on the left and something like mail3.qwknetllc.com on the right. The mail3.qwknetllc.com or                             whatever is on the right would be your fully qualified server name.



5. Update the next two fields as well with the following:

6. Fill in the next 3 fields the same as the previous three. Fill them out EVEN IF THEY ARE LABELED “OPTIONAL.”

  • Enter mail.yourdomain.com (or the same as step 4) in the “Mail Server” field.

  • User Name: youremail@yourdomain.com

  • Password: You gave me the correct one over the phone

You're done!

 

If you have trouble, click “Mail” in the top bar, “Accounts,” select your account, and then click “Advanced.”

Verify the following:

  1. Make sure all spelling on passwords, mail servers, and domain names. (Letters commonly get switched and you might read over it a couple times before you notice!)
  2. Then:

                     Incoming Port: 995 (POP with SSL) or 110 (If you chose POP3 in Step 3 no SSL)

                     Incoming Port: 993 (IMAP with SSL) or 143 (If you chose IMAP in Step 3, no SSL)

                     Outgoing Port: 465 with SSL or 587(NOT 25) with No SSL

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Configuring Mozilla Thunderbird 

1. Open Thunderbird and click the "Create a new account" link.

     If you've already been using Thunderbird, go to "Tools" in the top bar and select "Account Settings". From there you will need to click "Account Actions" at the bottom left of the window that pops up and select "Add Mail Account."

2. From here it will ask for 3 things: Your name, your e-mail address, and your password. Enter all three of those and click "Continue."

3. Select IMAP or POP3 based on your preference. IMAP leaves mail on the server and so multiple devices like a phone or computer can access it. POP3 downloads all the mail to your computer or device. This prevents your mailbox from filling up on the server.

4. Click "Manual Config"

5. Use these settings to configure your mail client:

Username/e-mail: youremail@yourdomain.com
Password: You gave me the correct one over the phone
Account Type: IMAP (Most common - Leave all mail on the server and makes a copy) -OR- POP3 (Downloads all e-mail -only accessible from one device-)
Incoming Server name: mail.yourdomain.com -or- Example: mail3.qwknetllc.com
Outgoing Server(SMTP): mail.yourdomain.com -or- Example: mail3.qwknetllc.com
Authentication(if asked):password
SSL: None
Incoming Port: 110 (POP3 Only)
Incoming Port: 143 (IMAP Only)
Outgoing Port: 587 - NOT 25

Although the method above is the easiest way to set up your e-mail, we would recommend using SSL when a device allows for it. This provides extra security to help keep your email secure. It requires changing a few minor settings during or after setup. Here are the changes that are necessary:

-If you wish to use SSL-
If you wish to use SSL you must use the fully qualified name for your mail server instead of mail.yourdomain.com. This can be found by Doing the following:

    1. Go to your Control Panel, and click "Domains"
    2. Then half way down the list click the "edit" symbol next to "DNS Configuration"
    3. You will see and entry with mail.yourdomain.com on the left and something like mail3.qwknetllc.com on the right. The mail3.qwknetllc.com or whatever is on the right would be your fully qualified server name.



For SSL these settings would change:
Incoming Server name: example: mail3.qwknetllc.com

Outgoing Server(SMTP): example: mail3.qwknetllc.com
Incoming Port: 995 (POP3 Only)

Incoming Port: 993 (IMAP Only)

Outgoing Port: 465


- Alternatively -

Call us and provide us with a domain and we'd be happy to let you know which server you're on. You can also start a ticket or request in a ticket to know the server name and we can give it to you there as well.


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Configuring Outlook 2003 

1. In the top menu select tools, then E-mail Accounts.

2. Make sure 'Add a New Email Account' is highlighted and click next.

3. Select IMAP or POP3 based on your preference. IMAP leaves mail on the server and so multiple devices like a phone or computer can access it. POP3 downloads all the mail to your computer or device. This prevents your mailbox from filling up on the server.

4. Enter the information on your email account and servers, the settings should follow this format:

  • Your name: John Doe
  • Email Address: john@yourdomain.com
  • User name: john@yourdomain.com
  • Password: ********
  • Incoming Mail Server: mail.yourdomain.com
  • Outgoing Mail Server: mail.yourdomain.com

5. Once all fields are completed you will want to click the 'More Settings' button.

6. Click on the Outgoing Server tab and check the box next to 'Outgoing Server (SMTP) Requires Authentication'.

7. Click on the Advanced tab and change the outgoing port from port 25 to port 587, then click OK.

8. Click next, then finish. You will be able to send and recieve from Outlook 2003 now. Send yourself a test message just to make sure everything is functioning properly. 

Although the method above is the easiest way to set up your e-mail, we would recommend using SSL when a device allows for it. This provides extra security to help keep your email secure. It requires changing a few minor settings during or after setup. Here are the changes that are necessary:


-If you wish to use SSL-

If you wish to use SSL you must use the fully qualified name for your mail server instead of mail.yourdomain.com. This can be found by Doing the following:

1. Go to your Control Panel, and click "Domains" 
    
2. Then half way down the list click the "edit" symbol next to "DNS Configuration" 
    
3. You will see and entry with mail.yourdomain.com on the left and something like mail3.qwknetllc.com on the right. The mail3.qwknetllc.com or whatever is on the right would be your fully qualified server name.

For SSL these settings would change:

Incoming Server name: example: mail3.qwknetllc.com


Outgoing Server(SMTP): example: mail3.qwknetllc.com

Incoming Port: 995 (POP3 Only)


Incoming Port: 993 (IMAP Only)


Outgoing Port: 465

-Alternatively-
Call us and provide us with a domain and we'd be happy to let you know which server you're on. You can also start a ticket or request in a ticket to know the server name and we can give it to you there as well.

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Configuring Outlook 2007 

If this is your first time opening Outlook 2007 you will be greeted with a configuration wizard. If this is not your first time opening Outlook, you will need to go to tools, and then account settings. There you will see a button that says 'New...', click it, start from step 3.

1. On the Outlook 2007 Startup screen, click 'Next'.

2. It will ask you if you wish to set up an email account, make sure you have 'Yes' highlighted and click 'Next'.

3. Select 'Internet E-mail' and click 'Next'.

4. Check the box next to 'Manually configure server settings' and click 'Next'.

5. Here it will ask for all of your user information. Below is an example of how this information should look:

  • Your Name: QWK Customer
  • Email Address: QWK@yourdomain.com
  • Incoming Mail Type: POP3
  • Incoming Mail Server: mail.yourdomain.com
  • Outgoing Mail Server: mail.yourdomain.com
  • User Name: QWK@yourdomain.com
  • Password: *******

6. Click 'More Settings' and select the Outgoing Server tab.

7. Check the box next to 'My Outgoing Server (SMTP) Requires Authentication' and select the Advanced tab.

8. Change the Outgoing server port number from 25 to 587, then click 'OK'.

9. Click 'Next' and then 'Finish', you should now be able to send and receive email using Outlook.

Although the method above is the easiest way to set up your e-mail, we would recommend using SSL when a device allows for it. This provides extra security to help keep your email secure. It requires changing a few minor settings during or after setup. Here are the changes that are necessary:


-If you wish to use SSL-

If you wish to use SSL you must use the fully qualified name for your mail server instead of mail.yourdomain.com. This can be found by Doing the following:

1. Go to your Control Panel, and click "Domains" 
    
2. Then half way down the list click the "edit" symbol next to "DNS Configuration" 
    
3. You will see and entry with mail.yourdomain.com on the left and something like mail3.qwknetllc.com on the right. The mail3.qwknetllc.com or whatever is on the right would be your fully qualified server name.

For SSL these settings would change:

Incoming Server name: example: mail3.qwknetllc.com


Outgoing Server(SMTP): example: mail3.qwknetllc.com

Incoming Port: 995 (POP3 Only)


Incoming Port: 993 (IMAP Only)


Outgoing Port: 465

-Alternatively-
Call us and provide us with a domain and we'd be happy to let you know which server you're on. You can also start a ticket or request in a ticket to know the server name and we can give it to you there as well.

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Configuring Outlook 2010 

You will need to have a mailbox set up in your QWK.net Shared Hosting account, if you need help creating one please refer to this article.

1. Open Outlook 2010.

2. Click on File in the upper left hand corner.

3. Click the account settings button, then click the account settings pop up (This will be right underneath the account settings button after you click it).

4. Click 'New...' Under the email tab.

5. Select 'Manually Configure Server Settings' then click next.

6. Make sure you have 'Internet Email' highlighted, and then hit next.

7. On this page you will add all of the information for your QWK.net email account. The following bullets will give examples of what your settings should look like.

  • Your Name: QWK Customer
  • E-mail Address: QWK@yourdomain.com
  • Account Type: POP3 or IMAP
  • Incoming Mail Server: Mail.yourdomain.com
  • Outgoing Mail Server: Mail.yourdomain.com
  • User Name: QWK@yourdomain.com (IMPORTANT! Outlook will automatically insert the first half of your username. Make sure this is your full email address!)
  • Password: *******

8. After you have completed all of this information, click on the More Settings button.

9. Select the Outgoing Server tab and check the box next to 'My outgoing server (SMTP) requires authentication'.

10. Select the Advanced tab and change the outgoing port number from 25 to 587. 

  • From here you can decide whether you want Outlook to remove messages from the server when it downloads them or not. If Outlook will be the only way you gather email you will want to make sure it does remove messages from the server.

11. Hit 'ok' then click the 'Test Account Settings' button. 

  • If the account settings test fails, recheck all of your settings.

12. Hitting next will complete the process. You will now be able to send/receive and pull any messages off of the server.

Although the method above is the easiest way to set up your e-mail, we would recommend using SSL when a device allows for it. This provides extra security to help keep your email secure. It requires changing a few minor settings during or after setup. Here are the changes that are necessary:


-If you wish to use SSL-

If you wish to use SSL you must use the fully qualified name for your mail server instead of mail.yourdomain.com. This can be found by Doing the following:

1. Go to your Control Panel, and click "Domains" 
    
2. Then half way down the list click the "edit" symbol next to "DNS Configuration" 
    
3. You will see and entry with mail.yourdomain.com on the left and something like mail3.qwknetllc.com on the right. The mail3.qwknetllc.com or whatever is on the right would be your fully qualified server name.

For SSL these settings would change:

Incoming Server name: example: mail3.qwknetllc.com


Outgoing Server(SMTP): example: mail3.qwknetllc.com

Incoming Port: 995 (POP3 Only)


Incoming Port: 993 (IMAP Only)


Outgoing Port: 465

-Alternatively-
Call us and provide us with a domain and we'd be happy to let you know which server you're on. You can also start a ticket or request in a ticket to know the server name and we can give it to you there as well.

 

 

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Email Quit Sending on Outlook 2003 

This is a fairly common issue. Generally, this has to do with the outgoing port or SMTP authentication.

1. Open Outlook 2003.

2. Click on 'Tools' then select 'E-mail Accounts'.

3. Here you will see a list of all of your email accounts, double click the account that is giving you problems.

4. Select the 'More Settings' button.

5. Click on the 'Outgoing Server' tab and make sure that the top box is checked 'Outgoing Server (SMTP) Requires Authentication'.

6. Click the 'Advanced' tab and look for outgoing server port number. If the outgoing port is set to 25, change it to 587.

7. Click OK and then finish, send a test email to make sure these changes worked.

  • If this did not help, you will want to double check all of your basic settings (Username, password, mail server etc).
  • Sometimes Outlook will get stuck on one email, try deleting all of the emails in your outgoing folder and retry.
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Email Quit Sending on Outlook 2007 

This is a fairly common issue. Generally, this has to do with the outgoing port or SMTP authentication.

1. Open Outlook 2007.

2. Click on 'Tools' then select 'Account Settings'.

3. Here you will see a list of all of your email accounts, double click the account that is giving you problems.

4. Select the 'More Settings' button.

5. Click on the 'Outgoing Server' tab and make sure that the top box is checked 'Outgoing Server (SMTP) Requires Authentication'.

6. Click the 'Advanced' tab and look for outgoing server port number. If the outgoing port is set to 25, change it to 587.

7. Click OK and then finish, send a test email to make sure these changes fixed the issue.

  • If this did not help, you will want to double check all of your basic settings (Username, password, mail server etc).
  • Sometimes Outlook will get stuck on one email, try deleting all of the emails in your outgoing folder and retry.

 

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Email Quit Sending on Outlook 2010 

This is a fairly common issue. Generally, this has to do with the outgoing port or SMTP authentication.

1. Open Outlook 2010.

2. Click on 'File' in the upper left hand corner then click the 'Account Settings' icon, a second icon will appear just under that you will also need to click.

3. Here you will see a list of all of your email accounts, double click the account that is giving you problems.

4. Select the 'More Settings' button.

5. Click on the 'Outgoing Server' tab and make sure that the top box is checked 'Outgoing Server (SMTP) Requires Authentication'.

6. Click the 'Advanced' tab and look for outgoing server port number. If the outgoing port is set to 25, change it to 587.

7. Click OK and then finish, send a test email to make sure these changes worked.

  • If this did not help, you will want to double check all of your basic settings (Username, password, mail server etc).
  • Sometimes Outlook will get stuck on one email, try deleting all of the emails in your outgoing folder and retry.
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iPhone and iPad Email Setup 

From your iPhone or iPad:

Open "settings"
Open "mail,contacts,calenders"
Open "add account"
Open "other"
Open "add mail account"

That will get you into the "New Account" settings area.  Here you will enter:

Name:   (your name)
Address:   (your email address)
Password:   (your password)
Description:   (how you want to identify this account)

Click "next" or "save" which ever is your option.  On this new page:

Select "IMAP"

Incoming Mail Server=
Hostname:   mail.yourdomain.com
Username:   (your full email address)
Password:   (your password)

Outgoing Mail Server=
Hostname:   mail.yourdomain.com
Username:   (your full email address)
Password:   (your password)

Click "save"

If it says "cannot connect using SSL: Do you want to try setting up the account without ssl?" cleck "Yes".

-------------------------------------------------------------------------------------------------------------------------------------------

Now, from "mail/contacts/calenders" under "Accounts", select your newly created Qwk.net email
Scroll down to the bottom and select "Advanced"

Use SSL:   OFF
Authentication:   (choose "password")
Port:   143

Use SSL:   OFF
Authentication:   (choose "password")
Port:   587

---------------------------------------------------------------------------------------------------------------------------------------------------------

Now, you will want to back all the way out to the main screen and get back in to modify a few of the default settings:

Open "settings"
Open "mail,contacts,calenders"
Under 'Accounts' select the email you just created
Under 'Outgoing Mail Server' click on "SMTP"
Click on the "mail.yourdomain.com" under Primary or Other SMTP Servers
Make sure 'Server' is "ON"
Under 'Outgoing Mail Server' fill in the following:
    - Host Name:   mail3.qwknetllc.com
    - User Name:   email address
    - Password:   email password
    - Use SSL:   OFF
    - Authentication:   Password
    - Server Port:   587

--------------------------------------------

Although the method above is the easiest way to set up your e-mail, we would recommend using SSL when a device allows for it. This provides extra security to help keep your email secure. It requires changing a few minor settings during or after setup. Here are the changes that are necessary:


-If you wish to use SSL-

If you wish to use SSL you must use the fully qualified name for your mail server instead of mail.yourdomain.com. This can be found by Doing the following:

1. Go to your Control Panel, and click "Domains" 
    
2. Then half way down the list click the "edit" symbol next to "DNS Configuration" 
    
3. You will see and entry with mail.yourdomain.com on the left and something like mail3.qwknetllc.com on the right. The mail3.qwknetllc.com or whatever is on the right would be your fully qualified server name.

For SSL these settings would change:

Incoming Server name: example: mail3.qwknetllc.com


Outgoing Server(SMTP): example: mail3.qwknetllc.com

Incoming Port: 995 (POP3 Only)


Incoming Port: 993 (IMAP Only)


Outgoing Port: 465

-Alternatively-
Call us and provide us with a domain and we'd be happy to let you know which server you're on. You can also start a ticket or request in a ticket to know the server name and we can give it to you there as well.

 

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Android Email Configuration 

Email setup on Android phones can vary based on version, manufacturer, and etc. However, most should be very similar and all will need the information given below. Th instruction provided here are specific to the default mail app on more recent versions of android.

Open the "Email" app
Select "Add Account;" If you're adding another account, push the 3 dots for settings, then "Add Account"
Enter your E-mail address and your e-mail password
     Click the "Manual Setup" button
Now Select they type of account you'd like:
     (IMAP leaves mail on the server and is accessible from multiple devices; this also fills your inbox space. Good for multiple devices like a phone and computer)
     (POP3 - Downloads all mail from the server; only accessible from the device initially used to check the mail. Good for work computers)
Now enter the following information:
Username: email@yourdomain.com
Password: The password you defined when setting up your email on QWK.net servers
Mail Server: mail.yourdomain.com (The same for incoming, outgoing, SMTP, etc.)
Skip the port and select either None or SSL/TLS (Using SSL/TLS requires a fully qualified domain name. See details below)
     Click "Next"
Set this server to the same as before
Make sure this port is 587
Outgoing mail requires Authentication, so check "Require Sign-in"
Enter your full Email address in "Username"
Enter your password in "Password"
     Click "Next"
Now choose from the settings listed to best match how you'd like your mail handled
     Click "Next" through the next couple screens and you're done!

Although the method above is the easiest way to set up your e-mail, we would recommend using SSL when a device allows for it. This provides extra security to help keep your email secure. It requires changing a few minor settings during or after setup. Here are the changes that are necessary:


-If you wish to use SSL-

If you wish to use SSL you must use the fully qualified name for your mail server instead of mail.yourdomain.com. This can be found by Doing the following:

1. Go to your Control Panel, and click "Domains" 
    
2. Then half way down the list click the "edit" symbol next to "DNS Configuration" 
    
3. You will see and entry with mail.yourdomain.com on the left and something like mail3.qwknetllc.com on the right. The mail3.qwknetllc.com or whatever is on the right would be your fully qualified server name.

For SSL these settings would change:

Incoming Server name: example: mail3.qwknetllc.com


Outgoing Server(SMTP): example: mail3.qwknetllc.com

Incoming Port: 995 (POP3 Only)


Incoming Port: 993 (IMAP Only)


Outgoing Port: 465

-Alternatively-
Call us and provide us with a domain and we'd be happy to let you know which server you're on. You can also start a ticket or request in a ticket to know the server name and we can give it to you there as well.

View Full Article Add Comment