QWK.net servers support FTP with explicit TLS or FTPES. To take advantage of this feature you will need to use a client that supports FTPES, Filezilla is an example of a free program that will do this. It is important to note that when using explicit TLS you cannot use your website's normal FTP address i.e. ftp.yourdomain.com, instead you will need to use the server's hostname. All QWK.net Shared Hosting accounts have a webx.qwknetllc.com. This address scheme uses our SSL wildcard certificate allowing TLS authentication.

Your hostname will be listed in your shared hosting account in the FTP Manager. If you need help getting there please refer to this article.

An example of settings that would allow TLS are as follows:

Server: web1.qwknetllc.com

Port: 21

Username: QWKCustomer

Password: qwkpassword

To access the built in FTP Client you will need access to your QWK.net Shared Hosting Account login credentials.

1. Go to customers.qwk.net, click on account management and log in.

2. Click on the 'FTP Manager' icon.

3. Near the top of the screen there will be a green door icon that says 'Open' on it, click it.

4. You will get a security warning, click 'submit'.

5. You are now in the built in FTP manager for your site.

This happens on occasion, it is either a bug or you may have accidentally reduced the quota yourself. To increase the quota, you will need your QWK.net Shared Hosting account login credentials, as well as the knowledge of how much space your plan allows for.

1. Go to qwk.net and click on the shared hosting link. Take note of the disk space that your specific plan size allows for.

2. Go to customers.qwk.net, click on account management and log in.

3. Click the FTP Manager icon.

4. Near the center of the screen there will be a row for FTP quota. At the far right of the quota there will be a pen and paper icon, click it.

5. Enter the number of MB you want to allocate to FTP. 

6. Click Submit and you are done.

• If you attempted to allocate more space than your account allows for then you will recieve a message informing you of the additional costs, you can click the cancel link to not be charged.

This article will describe how to find your FTP login credentials as well as the host name. All you will need for this procedure is your QWK.net Shared Hosting account login credentials.

1. Go to customers.qwk.net, click account management and log in.

2. Select the 'FTP Manager' icon.

3. Here you will see all of the necessary information to link up with your FTP client.

• Login Name: Will be used as the username on most FTP clients.
• Password: Click the pen and paper icon and change your password to insure that you have the correct password.
• Hostname: Can either be what is listed here or in the following format, ftp.yourdomain.com.

4. Many FTP clients require a directory to FTP to, this will be your domain name.

5. The only piece of information you may lack is port number, the standard FTP port is 21.

6. You are now ready to sync your FTP client to your QWK.net Shared Hosting account.

By using FTP Sub Accounts, you can grant access to only a piece of your total web hosting account. To set one up you will need your login credentials for your QWK.net Shared Hosting Account.

1. Go to customers.qwk.net, click on account management and log in.

2. Click the FTP Manager icon.

3. Click the Add icon in the FTP Sub-Accounts field.

4. Type in the Login name, relative home directory, and the password you would like them to use.

• If you are only giving them access to one website the relative home directory will be thedomain.com.

5. Hit submit and the user will begin working immediately.  

A recent update to Internet Explorer has disabled the ability to include login information in the Location (URL) bar. The change in behaivor causes IE to display an error instead of logging into the site in question. This is how the Webshell3 link in the Control Panel works. Webshell requires your FTP login information to work and the Control Panel link supplies that information for you in the URL redirection.

This does not mean that users of Internet Explorer cannot use Webshell. Users of IE can instead visit one of:

http://web.qwknetllc.com/webshell3/index3.php
http://web1.qwknetllc.com/webshell3/index3.php
http://web2.qwknetllc.com/webshell3/index3.php
http://web3.qwknetllc.com/webshell3/index3.php

and supply your FTP login information when prompted. The correct link can be determined in the Control Panel by following the FTP Manager link and looking at the Host Name entry. Your FTP login is the first eight characters of your Control Panel login name in ALL lowercase. The password should be the same as your Control Panel password.

The alternative is to use another browser such as Mozilla, Opera, or Safari.

Details of this Internet Explorer update can be read at http://support.microsoft.com/default.aspx?scid=kb;en-us;834489

FTP stands for File Transfer Protocol. FTP is a standard protocol used to transfer files from one location to another. You can use FTP to access the files on your shared web hosting account.

Most software will create its own php.ini file if it is needed somewhere in your directories. You will want to log in using an FTP client and look for it. If you already have a php.ini file on your server then skip step 1.

1. Download your php.ini file from the server.

2. Open your favorite text editor, Microsoft Word will not work for this.

• Most windows users use Notepad and Mac users generally use Textedit.

3. Put any directives that you want in your php.ini file.

4. 'Save as' the file and name it php.ini.

5. Now you will just need to upload it to the server using FTP.

Once these steps are complete you will need to add a directive in your .htaccess to allow for the custom php.ini file to be recognized by the server. If an .htaccess file already exists on the server you will just need to add 'SetEnv PHPRC /path/to/custom/php.ini' to it. If you do not already have an .htaccess file then you will need to create one the same way you created the php.ini file.

Most of the time this is an issue with your login credentials or host name. These steps will cover all of your bases.

1. Follow the steps here to ensure that you have the correct information. Make sure that you change your password while you are in the FTP manager.

• Test your FTP client again using the new password.

2. Turn off any software firewalls on your computer and test again. (Many firewalls can block port 21 if not in passive mode.)

3. Check if any physical firewalls are blocking port 21.

4. If all of these steps fail please contact technical support via the support ticket system or by phone at 866-679-5638 or 208-522-7638.